RODO CREATIVE TAKES YOUR PRIVACY VERY SERIOUSLY
This policy lays out what data we hold, how we receive/use it, how our partners use it, how long we hold your data for, how it is protected and how you can request to change or delete this data.
WHAT DATA DO WE HOLD & HOW IS THIS PROTECTED?
Rodo Creative uses email, telephone conversations, our website, email correspondence and our online shop to collect data.
The personal data that we hold includes your name, telephone and email address, your address, guests addresses, and further details regarding your wedding/event. All data is visible to you at all times, and can be deleted by you at any time. This data can be collated via our contact form and order form online as well as email. This data is protected by password and only accessible by staff who are required to use it for purposes of design and accounts.
Our customers, or those who enquire to us, give us their personal data and we hold it with your consent and on the basis of contract/legitimate interest so that we can fulfil your order.
This data is stored on our desktops, email system. The data stored on desktops and email systems is protected by password and virus detection software. All data is only accessible by staff who are required to use it for purposes of design and accounts.
Our online store uses WooCommerce secure software. For more information about how they handle your data please visit https://automattic.com/privacy/. If you pay by credit or debit card these details may be stored on our bank’s mobile app which is protected by the service provider.
HOW CAN YOU REMOVE YOUR DATA?
You can make this request at any time by emailing hello@rodocreative.co.uk. We will respond to your request within 30 days. We may have to ask for proof of identity in order to process your request.
HOW WE USE YOUR DATA & HOW WE SHARE IT WITH PARTNERS
Your data is used to create your stationery and designs and process your enquiry and order. Depending on the type of product that you order (including the method (if any) of print) and the delivery option, the data that is relevant to create your product/order may need to be shared with our printing and product delivery partners in order to complete your order. Rodo Creative has taken all reasonable steps to ensure that our print partners, and the electronic/digital systems we use, also have up to date privacy policies that adhere to GDPR. We will not share your details with any third parties unless, in the rare event, we were required to do so for legal or vital interests.
We may use your completed stationery to showcase online for future promotional and sale purposes unless otherwise agreed. This will be on our website, social media and at events where we showcase our stationery. All care will be taken to hide any address information but your names and wedding date are likely to be seen.
Printed wedding stationery may also be used in sample packs. We do not include RSVP’s with addresses or any invitations or details sheets that include private data such as addresses, email addresses and wedding websites.
HOW LONG DO WE HOLD YOUR DATA FOR?
We will only retain your personal data for as long as is necessary to fulfil the purposes it was collected for as well as for the purposes of satisfying any legal, accounting, or reporting requirements.
We will look at various factors such as the amount, nature and sensitivity of the relevant data when deciding how long the date must be retained, as well as taking into consideration the potential risk of harm from unauthorised use or disclosure of the data, the relevant processing purposes and methods, and our legal requirements.
In line with accounting and tax requirements, we must keep basic information about our customers (including identification, contact and transactional details) for six years after they stop being customers.
OUR COMMITMENT
This policy is reviewed regularly and was last updated in October 2022.
If you are unsure about any of the information set out in this privacy policy please email hello@rodocreative.co.uk to discuss further.